Conference

Mainframe Capacity and Perfomance Challenges in an Outsourced Environment

Steven Thomas takes the stage at SHARE Orlando.
Steven focuses on one of the big challenges in today’s mainframe world: Managing performance and capacity in outsourced environments.

When mainframe operations are outsourced, transparency and alignment often become complex. Customer goals, SLA commitments, and the outsourcer’s cost structure don’t always pull in the same direction. In this session, Steven will explore the common pitfalls organizations face – from both the customer and provider perspectives – and share practical best practices to optimize performance and capacity while maintaining high service levels at controlled costs.