Customer cases

Customer case: SIGNAL IDUNA

Driving Cost Transparency and Performance Optimization with ITBI™

In 2017, SIGNAL IDUNA set out to enhance their cost and performance allocation processes. To meet their needs, SIGNAL IDUNA implemented ITBI™ by SMT Data, focusing on consolidating tools for performance analyses and cost/service accounting.

 

Download Customer case: SIGNAL IDUNA

 

Challenge

  • SIGNAL IDUNA needed to consolidate performance analysis and cost/service accounting tools while managing extensive historical data and coordinating business mapping across departments.

Action

  • Implemented ITBIaaS to support cost/service allocation and performance analysis, integrating individual requirements and ensuring regular coordination across departments.

Result

  • Achieved monthly performance analyses, enhanced cost transparency, successful business mapping, and improved tracking of resource allocation in the TFP agreement.

SIGNAL IDUNA Gruppe is a major German insurance and financial services provider, offering a range of products including life, health, and property insurance. Established in 1907, the company serves both individuals and businesses, with a strong presence in Germany and international operations.

Summary

With the implementation of ITBI, SIGNAL IDUNA has been able to support internal resources for cost/service allocation and performance analyses more effectively.

“The ability to customize analyses and create our own views within ITBI has been incredibly valuable. It’s not just about tracking costs; it’s about understanding how our resources are used and optimizing them accordingly.”

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