This is the CIO’s dilemma: Budgets are being cut or at best kept flat, IT environment complexity is ever increasing, business and user requirements are growing continuously and the assisting technical staff is reduced again and again.
Many have turned to outsourcing to save money – and frankly to dump the problem in the outsourcing provider’s lap. But that has often only made matters worse. The skills to understand mainframe- and open systems capacity challenges now rest with the outsourcer. The CIO and the CEO see rising IT resource consumption, divorced from the fundamentals of the business. They often find themselves with no means to effectively control the rising demand for processing capacity (or to have an effective dialog with the outsourcing provider).
Similarly, many outsourcers experience dissatisfied customers. They see a disconnect between the capacity costs they pay for and what they can bill to the customers. Further, many unproductive hours go into analyzing and reporting on these costs. Problems that all need to be addressed to manage the data center more efficiently, monitor your outsourcing providers and link the use of IT directly to the company’s bottom line and development potentials. Companies want to be assisted in areas such as:
- Optimizing IT infrastructure utilization and performance
- Linking IT resource consumption and IT costs to business activity
- Controlling outsourcing providers and optimizing outsourcing costs
- Assisting outsourcers in providing better services to their customers
- Connecting application development to IT operations (demand, cost etc.)
- Consolidating assets and balancing load (for M&A, virtualization etc.)
- Reducing the resources spent analyzing and reporting on capacity.